Article 1. Purpose and Scope
These general terms and conditions of sale aim to define the contractual relationships between Chouke SRL (hereinafter "Chouke" or "the Seller") and any non-commercial individual (hereinafter "the Buyer") wishing to make a purchase via the brand's website. The acquisition of a product through this site implies the Buyer's unconditional acceptance of these terms. Chouke reserves the right to modify these terms of sale at any time to comply with any new regulations.
Article 2. Products and Pre-orders
The products offered are those listed on the Chouke website, subject to availability. Each product is accompanied by a description outlining its main features. The photographs are as accurate as possible but do not bind the seller in any way.Specific Case of Crowdfunding:Products purchased as part of the pre-sale campaign (March-April 2026) will be subject to a delayed delivery estimated for September 2026. The Buyer is expressly informed of this delay at the time of their order.
Article 3. Prices
The prices listed on the product sheets are in Euros (€) including all taxes (VAT) taking into account the applicable Belgian VAT (21%) on the day of the order. The prices indicated do not include delivery charges, which are billed in addition to the price of the purchased products based on the amount and location of the order.
Article 4. Order and Conclusion of the Contract
The Buyer selects the products they wish to order in the ‘basket’, modifies if necessary (quantities), and then confirms their delivery address and payment method. The contract is concluded at the moment of confirmation of the order by Chouke, sent by email to the Buyer.
Article 5. Payment Terms
Payment is due immediately upon ordering, including for pre-ordered products. Payments are made online by credit card (Visa, Mastercard) or Bancontact via a secure payment platform. The Buyer’s card will be charged at the time of order confirmation.
Article 6. Retention of Title
Chouke retains full ownership of the products sold until full payment of the price by the Buyer.
Article 7. Return and Withdrawal Terms
In accordance with European legislation, the Buyer has a right of withdrawal of 14 days from the receipt of the goods to return the product. The complete satisfaction of the Buyer is our concern.Hygiene Exception:Cosmetic products must be returned in their original packaging, unopened and with the seal intact. Any unsealed product will not be eligible for a refund. Return shipping costs are the responsibility of the Buyer.
Article 8. Intellectual Property
These distance selling conditions are subject to Belgian law. For any disputes or litigation, the competent courts will be those of the judicial district of Brussels.
Article 9. Dispute Resolution
The products offered are those listed on the Chouke website, subject to availability. Each product is accompanied by a description outlining its main features. The photographs are as accurate as possible but do not bind the seller in any way.Specific Case of Crowdfunding:Products purchased as part of the pre-sale campaign (March-April 2026) will be subject to a delayed delivery estimated for September 2026. The Buyer is expressly informed of this delay at the time of their order.
Article 10. Dispute Resolution
In the event of a dispute relating to the application of these terms, Chouke and the Buyer agree to apply Belgian law and assign jurisdiction to the courts of the judicial district of Brussels.